Terms and conditions

Terms & Conditions

These terms and conditions (hereafter “T&C”) have been written for the Intuitive Somatics Institute LLC, DBA InSoma Institute (hereafter the “Company” or “We” or “Us” “Our”), and apply to all Our products and services, including without limitation programs, courses, trainings, classes, masterclasses, workshops, materials, free resources, coaching sessions, mentoring sessions, digital products, energy support sessions, group sessions, events, subscriptions, memberships, consultations and any other type of product or service whether live or recorded, in person or virtual (hereafter the “Services”). Therefore, please read these T&C carefully before buying, accessing, or using any of Our Services.

If You do not want to be bound by these T&C You must not use or purchase any of Our Services.

You MAY NOT copy or use these T&C, or any part thereof, for any purpose including, but not limited to, Your own use.

You may not input these T&C, in full or in part, any provisions, any paragraph, any sentence, or segment thereof, in full or in part, and/or any part of Our website in any artificial intelligence tool (hereafter “AI”) for any reason whatsoever.

We reserve the right to amend or change these T&C at Our absolute discretion without notice. It is Your responsibility to ensure You have read and understood the relevant current applicable version thereof.

By clicking “I Agree”, entering your payment information, or otherwise buying, enrolling in, applying, accessing, or using electronically, verbally, or otherwise, the Services, including, but not limited to, engaging with Us via email, you (hereafter “You”) enter into a legally binding agreement with the Intuitive Somatics Institute LLC, DBA InSoma Institute a company established and organised under the laws of the State of Georgia - USA (hereafter the “Company” or “We” or “Us”), according to these T&C, and agree to comply with these T&C, as well as other policies and terms referred herein and/or that may apply from time to time.

(hereafter We and You are referred to as the “Parties” and each a “Party”),

All Our Services are intended only for users who are at least eighteen (18) years old. You must be at least eighteen (18) years old to buy, enroll, access, or use the Services. By buying, enrolling, accessing or using the Services, You represent and warrant that You are at least eighteen (18) years of age.

The Services

The nature of the Services is educational only. The scope of the Services supplied by Us pursuant to these T&C shall be solely limited to as specified herein and/or provided for on Our website. We reserve the right to replace any of the Services, with or without notice, at our sole discretion.

Payment

You are responsible for full payment of fees (hereafter the “Fees”) regardless of whether You use the Services, in full or in part. No refunds will be issued. Payments are non-refundable for any reason, and all payments must be made on a timely basis. In the event We do not receive Your payment by the due date:

The entire amount that You owe Us shall become immediately due. This means that if You’ve opted for a payment plan, You will immediately lose the benefit of the payment plan and shall pay the entire amount due immediately; and
You are still fully responsible and remain fully responsible for the entire cost of the Services — which means that You are responsible to pay the entire amount due for the Services — even if You have decided to withdraw from our Services at any time for any reason whatsoever.

You understand, acknowledge, accept, and agree that the Fees are non-refundable for any reason.

Subject to Clause 2.1 above, in the event Your payment is not received within 24 hours from the due date, You shall immediately lose access to all materials and Services without notice and shall still be responsible for the full payment of the Fees, which shall be due immediately as per Clause 2.1 above.
If You are paying in monthly installments, or other type of installment other than monthly, you hereby agree to remit the monthly, or other, payments via pre-authorized automatic electronic debit to your bank account, debit card or credit card, which will be charged every month, as per the payment plan. Payments are not refundable for any reason. Payments are due whether or not You access and/or use the Services, in full or in part. You are responsible for ensuring that Your payment method is and remains valid throughout the payment period.
When You pay by credit card, debit card, direct debit to Your bank account or PayPal, You authorize Us to automatically charge Your credit card, debit card, bank account or PayPal account for any unpaid Fees on the due dates without the need for any additional authorization on Our part. You shall not make any chargebacks to Us or cancel the credit card, debit card, direct debit, bank account or PayPal account provided to Us without Our prior written consent.
In the event a chargeback is placed on a purchase or We receive a chargeback threat during or after Your purchase, it will be treated as a breach of these T&C on Your part. We reserve the right to report it to any relevant competent authorities and/or entities at Our sole discretion and without notice. Please note that this type of reporting can have a negative impact on Your credit report and Your credit score.
Moreover, You shall remain responsible and liable to Us for any fees associated with recovering payment on chargebacks and/or any delayed payment, as well as on any collection fees associated therewith, including, but not limited to, legal costs, lawyers fees, court costs, collection agencies fees. In addition, and without prejudice to any other right or remedy We may have, if any amount payable under these T&C is not paid within 3 (three) business days of the due date, interests at the maximum rate permitted by the law shall apply: the said interest rate shall accrue on a daily basis and be compounded quarterly from the due date until the date of actual payment (whether before or after any court judgment, or regardless of any court judgment), and You shall pay the interests immediately upon request.
You shall not change any of the debit card, credit card, bank account and/or PayPal information provided to Us without notifying Us well in advance.
Where You buy from an affiliate or via a third party link all the information related to the transaction, including the information submitted by You, may be collected by such affiliate or third party and their agents (hereafter “Third Parties”). Your dealings with those Third Parties are solely between You and them, and We shall not in any way be held responsible or liable for any loss, damage, refund, claim or expense whatsoever or anything else incurred or related to such transactions with such Third Parties.

Refund Policy

All our sales are final, and no refund will be issued for any reason whatsoever.
You acknowledge, understand, accept and agree that We have a strict no-refund policy, and that We do not give any refund on any of the Services or any part thereof for any reason whatsoever.
Upon purchase, enrollment, application, use, or access to the Services You shall be responsible and liable for the full payment of the Fees. In the event You cancel the Services, or any part thereof, for any reason whatsoever, You will receive no refund. In the event You have opted for a payment plan and cancel the Services You are still responsible for the full payment of any outstanding amount, which shall become immediately due as per Clause 2.1 above.
Should You default on any installment payments for any reason whatsoever, any monies prepaid are forfeited and no refund will be allowed. Moreover, the entire amount You owe Us shall become immediately due and all relevant provisions of these T&C that protect Us and Our interests and rights, including, but not limited to, recovering the money You owe Us, shall apply.

Confidentiality and Intellectual Property

Our Services and the methodologies used and/or shared within the Services are either Our property or have been licensed to Us, and constitute a confidential proprietary system that is protected by law, including but not limited to copyright, trademark, and trade secret law. This includes, without limitation, all Our Services in their entirety, all Our teachings and methodologies, and relevant materials – such as, without limitation, design, copy, graphics, communications, emails and anything and everything, supplied by Us to You via any means including, but not limited to, emails, messages and calls, whether individual or group calls. You agree to maintain the confidential nature of the Services and their related materials, strategies, processes and/or methods, and everything and anything that is shared with or communicated to You, with any means whatsoever, when You access, enroll, buy, apply, participate in or use any of the Services or any part thereof, and You may not duplicate, disseminate, distribute, share or otherwise disclose any part for any reason to third parties, including, but not limited to, friends, and family members, and including, but not limited to, inputting any of them, or any part thereof, into any AI for any reason whatsoever, including for your own personal use, unless and to the limit (i) such disclosure is part of the Services and You do that in strict compliance with the terms of the Services, or (ii) You have received express written authorization by Us prior to disclosure and You do that in strict compliance with the terms of such authorization.
Our materials are provided to You when You access, enroll, buy, apply or use any of the Services, or any part thereof, for Your personal business use only. You are not authorized to use any of such materials in any way other than for Your personal use. You are not authorized to share, copy, distribute, or otherwise disseminate any materials received from Us, either electronically or otherwise, including, but not limited to, inputting any of them, or any part thereof, into any AI for any reason whatsoever, including for Your own personal use without Our prior written consent.
No resale, distribution or otherwise sharing, including but not limited to copying, modifying, translating, reproducing, posting, of the Services, products or intellectual property or any other communications provided by Us via any means, for any reason and in any way, including but not limited to via email, message or during a call is permitted. You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial or personal purposes, any portion of the Services (including, without limitation, materials, intellectual property, images, art work etc.), use of the Services, or access to the Services. This includes sharing the Services, including all materials, with anyone and everyone, including, but not limited to, family members, spouses, relatives, friends, colleagues, partners, collaborators, employees, contractors, customers, contacts, and any AI. All materials and intellectual property shall remain Ours and/or Our licensors’ and/or affiliates’ sole property. No license to sell, distribute or otherwise share Our materials is granted or implied. You may not modify, copy, reproduce, republish, upload, post, transmit, sell, market, create derivative works, exploit or distribute in any way (including electronically) the Services, or any part thereof. You may not upload and/or input any part of the Services or Our materials in any AI for any reason whatsoever. The Services, including, without limitation, all materials, are provided to You for Your own use in the ordinary course of business and may not be re-sold, given or otherwise made available to anyone else, including, without limitation, Your customers, clients, colleagues, friends, relatives, family members, partners, spouses, contacts, and/or any AI.
You further acknowledge, understand, and agree that any violation of the terms of this Clause 4 will cause substantial and irreparable harm to Us and that We are entitled to seek any form of legal redress, compensation and protection available.
We reserve the right to use case studies or examples of Your situations and results, as well as Your testimonials, including, without limitation, clients’ stories shared on blog, audio, video, emails or other medium for marketing and/or coaching and/or teaching purposes, or within the Services, including without limitation a program or course for sale. However, subject to Clauses 4.6 and 4.7 below, We will not make reference to Your full identity, unless You give Us permission.
Notwithstanding Clause 4.5 above, when You send Us communications, emails, comments, pictures, images, videos, audios or anything else or post them on or via Our website, in the membership area, or on any social media or any other means, in doing so:

You grant Us, and Our collaborators and/or anyone who is authorized by Us, Your consent to include it in Our website and/or Services and/or marketing materials and/or social media with or without full disclosure of your full identity at Our sole discretion; and
You also give Us full proprietary rights and/or intellectual property rights under any relevant jurisdiction without the need for Us to get any further authorization from You and without Us having to compensate You in any way whatsoever.

When You send Us communications, emails, comments, pictures, images, videos, audio or anything else or post them on or via Our website, in the membership area, or any social media or any other means, You also grant Us, and Our collaborators and/or anyone who is authorized by Us, the right to make reference to your full identity.

Your Username and Password

You might be issued with a username and password to get access to the Services. You must keep Your username and password strictly confidential and must not disclose or share them with anyone, including, but not limited to, friends, family members, customers, clients, colleagues, relatives, partners, spouses, contacts, and/or any AI.
You shall be responsible and liable to Us and shall indemnify Us for any loss, damage and/or expense whatsoever that we may incur if You do not comply with this provision.
We reserve the right to immediately terminate You and You shall indemnify Us for any losses, damages and/or expenses in the event We become aware that You have disclosed and/or shared Your username and/or password with anyone.
You shall immediately notify Us if You become aware and/or suspect that there might have been an unauthorized use of Your username and/or password.

Recordings and Media Release

By enrolling in, buying, accessing or using the Services, You consent to photographs, video recordings, and/or audio recordings being made that may contain your image, your voice and/or your likeness. We reserve the right to use, at Our sole discretion, any course materials, videos and/or audio recordings of courses, images pictures or screenshots taken, and materials submitted by You in the context of the Services, courses, trainings for future lecture, teaching, and marketing materials, and any other products or services provided by Us, without compensation to You. You consent to Your name, voice, and likeness being used by Us for future lecture, teaching, and marketing materials, and any other products or services provided by Us, without compensation to You.
You understand, acknowledge, and agree that all sessions, will be recorded via the Internet or telephone for Your benefit, knowing that the use of technology is not always secure. You accept the risks of error, either technological or human, with regard to confidentiality of Your information through the use of email, text, Zoom, Google, and/or other technology either by You or to You. You understand and accept the risks related to sharing personal information with third parties and shall not hold Us responsible or liable for any information shared by You and/or by third parties. You understand, acknowledge, and agree that, occasionally, recordings of sessions may not be available due to technological or human error.

Cancellation Policy

We apply a no cancellation policy in relation to one-to-one and/or group sessions and/or consultations. This means that You will not get any refund if You cancel Your session or consultation, as well as if You do not show up. This will result in Your session being forfeited and You being charged with the full amount of the relevant Fee without further notice.
Not showing up within 15 (fifteen) minutes of the scheduled time for the session is considered a no show. Showing up later than the scheduled time, but within the above-mentioned 15 (fifteen) minutes will automatically shorten the time of Your session.
You may reschedule one-to-one sessions subject to Our availability and You giving Us at least 72 hours notice. If Your request of rescheduling cannot be accommodated You will not get any refund in relation to Your original booking.
The BodyMagic Membership can be canceled provided that the cancellation request is submitted no later than 10 (ten) days before Your next billing date. If Your cancellation request is submitted after the above-mentioned timeframe, You will be charged with the relevant Fee for that billing cycle and no refund will be issued.
Unless otherwise agreed, all sessions included in any program, package or Service must be used within the time-frame of the program, package or Service or be forfeited.
We reserve the right to reschedule any session.
Unless otherwise agreed, You are responsible for initiating the call to any session, and You bear the cost of the telephone call. An audio Internet link might also be available.

Liability

To the fullest extent permitted by the law, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss and/or corruption of data or information (including software), or any special, indirect, consequential, or economic loss, costs, damages, charges or expenses suffered or incurred by You as a result of You entering into these T&C, and/or purchasing or using the Services, and/or Us providing the Services.
To the fullest extent permitted by the law, Our total liability arising in connection with the performance of these T&C shall be limited to the amount paid by You in respect of the relevant Service giving rise to the claim.
If We are prevented from or delayed in performing Our obligations under these T&C by Your act or omission, and/or Your delay in responding to Our request(s) or in relaying requested information, or by a Force Majeure Event (as defined below), We shall not be liable to you for any costs, charges, or losses sustained or incurred by You arising directly or indirectly from such prevention or delay.
Nothing in this Clause or elsewhere in these T&C shall exclude or limit Our liability for: (i) death or personal injury caused by Our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability which cannot legally be excluded or restricted by law.
You expressly confirm, represent, and warrant that Your purchase of the Services is voluntary. The Services are only educational services.

Indemnification

You shall defend, indemnify, and hold Us, Our Company, officers, directors, employees, shareholders, affiliates, representatives, and successors, harmless from and against any and all claims, liabilities, damages, causes of action, losses, and expenses (including professional and/or legal fees) which We and/or any of them may incur or become obligated to pay arising out of or resulting from Your use of the Services, Your breach of these T&C, and/or any applicable law and/or regulation.

Force Majeure

We shall not be held liable for failure or delay in the performance of Our obligations under these T&C, if such delay or failure is due to the occurrence of an unforeseeable act or event which is beyond Our reasonable control ("Force Majeure Events").
Acts or events constituting Force Majeure Events shall include, but not limited to any illness, poor health conditions, or incapacitation of Us, Our employees or associates or relevant third party, Act of God, government intervention, riots, strikes, natural disasters, pandemic, epidemics, endemics, directives, policies, or unavailability of internet or other means of communication that may have an impact on Us providing the Services and/or any other event that may have an impact on Us providing the Services, including, without limitation, in the event of performance by a third party, circumstances beyond the reasonable control of the relevant third party.
The Party affected by a Force Majeure Event shall notify the other Party as soon as reasonably practicable after commencement of a Force Majeure Event.
In the event We notify a Force Majeure Event and invoke this Clause 10, You shall not suspend the payment of the Fees.
In the event of a Force Majeure Event whose length and impact will not allow or will make more difficult, at Our sole discretion, to resume or keep providing the Services, We will, at Our sole discretion, contact You to agree the most suitable way to proceed.

Disclaimer of Advice

You understand, acknowledge, accept, and agree that the Services are not intended to and do not provide You or Your business with any sort of advice, including, without limitation, legal advice, tax advice, financial advice, medical advice, accounting advice, therapeutic advice, and/or any other type of advice, or any other regulated activity. It is not advice, therapy, or counseling. The Services are only an educational service. You should seek your own professional advice as needed.
You understand, acknowledge, accept, and agree to be mindful of Your own wellbeing when using the Services and seek medical treatment (including, but not limited to psychotherapy), if and as needed. We do not provide medical, therapy, or psychotherapy services, and the Services do not constitute any type of medical, therapy, or psychotherapy services.
We are not, nor shall we be held, responsible or liable for any decisions and/or choices made by You as a result of the consulting, and/or purchase, access, enrollment, participation in, or use of the Services and/or any consequences thereof. The use of and/or reliance on the Services, and/or any part thereof, is at Your own risk only.

Disclaimer of Warranty, Results, and Earnings

You acknowledge, understand, accept and agree that there is no guarantee You will achieve Your goal as a result of Your use of the Services. You acknowledge, understand, accept and agree that You are 100% solely responsible for Your progress and results. We believe You will derive great benefits from Your use of the Services and We are dedicated to helping You become as successful as You envision. However, We do not represent or warrant in any way that You or Your business will achieve a certain outcome or result, financial or otherwise, including without limitation any future income, performance, sales volume or profitability or potential profitability, either in the short-term or long-term. Your and Your business’ success depend on many factors, including, but not limited to, Your personal motivation, Your time commitment, Your implementation, Your efficiency, and the market and industry in which You operate. Your use of the Services is an investment in You and Your business, and, as with most investments, there is potential for a great return on Your investment and risk that there will be no return on Your investment. None of the stories shared or examples used in Our Services, including without limitation materials, website, marketing material, social media, calls or events is a guarantee of any particular result or success.
We make no representations or warranties verbally or in writing regarding performance of the Services other than those specified herein. We disclaim any express or implied promise, representation and/or warranty other than those contained in these T&C. We make no representation and/or warranty that the Services will meet Your requirements or that all clients will achieve the same results. It is Your responsibility to own potential solutions that emerge from the use of the Services, and take action on Your commitments. Your results are Your results, and We are not responsible or liable in any way for any of them.
We make no representation and/or warranty whatsoever as to the Services. The Services, including, without limitation, any materials and legal templates, are provided on “as is” and “as available” basis, and We make no representation and/or warranty of any kind, implied or express, that they are fit for purpose, accurate, free of errors or faults. To the fullest extent permitted by applicable law, we disclaim any and all warranties of any kind whatsoever, and provide no representation and/or warranty of any kind whatsoever, express or implied.
We are under no obligation to update any Service, including without limitation any material and legal template.
We accept no liability whatsoever for any disruption or non-availability of the Services.
Whilst We use reasonable endeavours to ensure that the Services are secure and free of errors, viruses and/or other malware, We give no representation or warranty in this respect.
We reserve the right to alter, suspend, restrict or discontinue any part or all of Our Services and/or website, including, but not limited to, any available Service and/or part thereof. These T&C shall continue to apply to any modified version of the Services unless it is expressly stated otherwise. To the fullest extent permitted by the law, We shall not be liable to You for damages or cost, or for anything else, in the event Our Services become unavailable or the relevant access becomes slow or incomplete due to any reason whatsoever.
We may indicate and/or provide links to other websites maintained by third parties that may take You outside Our Services. These references are provided for Your convenience only; their inclusion in Our Services or website does not imply Our endorsement, sponsorship, or approval of that website, relevant materials, products, services or its owner. We take no responsibility and/or liability for such other websites, including without limitation for any of their contents, and disclaim any and all responsibility and/or liability for any and all forms of loss or damage that may arise out of Your use of them. It is Your responsibility, and Yours only, to review the relevant terms & conditions and make Your own decision and/or choice accordingly.

Disclaimer of Medical Treatment

We do not provide any medical advice or any other medical, health, therapy or counseling services whatsoever. The information provided in, with and/or via Our Services is not intended and does not constitute medical treatment and/or advice, or any other medical, health, therapy or counseling services or advice whatsoever, or a substitute thereof, or any other regulated activity. You should seek Your own personal professional medical or therapeutic advice or treatment as needed.
Our Services, including, without limitation, any information whatsoever, are not intended as, and do not constitute, medical treatment and/or medical advice, and/or any other medical, health, therapy or counseling services whatsoever and/or substitute thereof, and are not to be perceived or relied upon as medical treatment and/or medical advice, and/or any other medical, health, therapy or counseling services whatsoever and/or substitute thereof, or any other regulated activity.
It is Your responsibility, and Yours only, to assess and decide whether the use of the Services is suitable for You. You should seek your own personal professional medical treatment or advice, or any other medical, health, therapy or counseling services, as needed.
The Services are for informational and educational purpose only. You agree that they are not intended to and do not provide You or Your business with any sort of advice, including, without limitation, medical treatment or advice, and/or any other medical, health, therapy or counseling services, as needed.
You understand, acknowledge, accept, and agree to be mindful of Your own wellbeing during the course of and/or when using the Services and seek medical treatment or advice, or any other medical, health, therapy or counseling services, if needed.
We are not responsible or liable for any decisions and/or choices made by You as a result of the coaching, consultation and/or purchase, access, enrollment in, or use of the Services and/or any consequences thereof. The use of and/or reliance on the Services, and/or any part thereof, is at Your own risk only.

Your Representations and Warranties

You represent and warrant that by accepting and agreeing to these T&C You have not relied on any promise, statement, undertaking, declaration, representation, warranty, or understanding, whether oral or in writing, expressed or implied, of any person relating to the provision of the Services other than expressly set out in these T&C.

Termination

In the event that You are in arrears with payments or otherwise in breach of these T&C, all payments due hereunder shall become immediately due and payable. We shall be allowed to immediately collect all outstanding amounts from You and terminate Your access to the Services. In the event that You are in arrears with payments, You shall be barred from using any of Our Services at Our sole discretion.
We may terminate the Service if, at Our sole discretion, You are conducting yourself or Your business in a manner which is disparaging or disruptive to Us and/or Our business, or breaches these T&C. In no event will any refund be issued and You shall be responsible for all outstanding payments which will become immediately due.
We may terminate any or the Services at Our sole discretion. Should this happen, You will receive a pro-rata refund or credit unless You are in breach of any clause of these T&C.
If any of Our Services or Digital Product are sold with “lifetime access”, it means that You have access to the relevant Services or Digital Products for as long as We sell them in the form You bought them. If We withdraw them or make changes to them, We shall not be liable to, and shall not provide any refund for lifetime access regardless of the circumstances.

Non-defamation

You agree not to defame, or denigrate, and/or encourage others to defame, or denigrate, Us and/or the Company, Our business and/or Services orally or in writing, and that neither You nor anyone acting on Your behalf will publish, post, or otherwise release any material in hardcopy or electronic format, give interviews, or make public statements or remarks that mention Us, Company, Our operations, clients, employees, directors, products, or services without Our prior written consent. You agree to act in good faith at all times and will not conduct Yourself or act in a way that defames Us, Our business, Company and/or any of Our Services, officers, employees, directors, partners, stakeholders, trustees, affiliates, subsidiaries, representatives, and/or related entities.

Interaction

To the extent that You interact with Us, Our staff and/or other clients and/or students, You agree to behave professionally, politely, and respectfully at all times. You agree to comply with any Services rules or regulations issued by Us. The failure to comply with Services rules shall be cause for termination of the Services. In the event of such termination, You shall not be entitled to recover any amounts paid and shall remain responsible for all outstanding amounts, which will become immediately due.

Data Protection

You consent to the collection and processing of personal data as set out in Our Privacy Policy for the purposes specified therein.
We use reasonable effort to keep Your information safe, secure and confidential. However, due to the nature of the Internet, we cannot ensure or warrant the security of any data or information transmitted to Us, including through Our Services; therefore, when You submit or communicate data and/or information You do that at Your own risk.

Entire Agreement

These T&C constitute the entire agreement between the Parties and supersede any prior written, oral, express or implied arrangement, understanding and/or agreement between the Parties related to the provision of the Services and/or the Services, and/or any other terms or conditions implied by law, trade custom, practice, or course of dealing.
If any provision of these T&C, or any part thereof, is or becomes invalid or unenforceable, such provision, or part thereof, shall be severed and shall not affect the remainder of these T&C, which shall remain fully valid and enforceable.

Miscellanea

The Services are performed, accessed, and received in the state of Georgia, USA, regardless of where You are based and/or access the Services.
Any delay by Us in exercising any of Our rights under these T&C shall not constitute a waiver of such rights.

Governing Law, Jurisdiction and Disputes

The construction, interpretation, and application of these T&C, and/or any non-contractual obligation and/or issue arising out of or in connection with these T&C are governed by the laws of the State of Georgia, USA, without regard to its conflict of law, rules and principles, and regardless of where the Services are accessed.
In the event You have any concern or question about Our Services, or should we ever have any differences, You agree to first contact Us at support@insomainstitute.com to share Your concerns so we can find an out-of-court resolution between us, before a dispute arises. Only in the event that an out-of-court solution cannot be found, only then You agree to take legal action according to Clause 21.3.
Subject to Clause 21.2 above, any and all disputes arising out of these T&C shall be resolved by binding individual arbitration, before a single arbitrator, selected jointly, according to the rules of the American Arbitration Association. The parties agree to be bound by the decision of the arbitrator(s). The arbitration proceeding shall take place in the county of Walton, Georgia, unless another location is mutually agreed to by the parties. Each party shall pay its own costs associated with the arbitration, and the parties shall equally pay the cost and expenses of the arbitrators and the venue.
By agreeing to these T&C, You agree to a modification of the statute of limitations that any arbitration must be initiated within one year of the date of the claim submitted by You to Us in email or shall otherwise be forfeited and barred forever.
You waive any right to a jury trial and any right to participate in any class action, class-wide arbitration, private attorney general action, or any other proceeding where someone acts in a representative capacity. All claims must be arbitrated on an individual basis only. If this class action waiver is found unenforceable as to a particular claim, then that specific claim may be litigated before the courts of the State of Georgia, but all other claims shall remain subject to individual arbitration.
In the event of a dispute between You and Us, You agree not to engage in any conduct or communication, including, but not limited to, on social media, designed to disparage Us and/or the Company, Our website, Our business, Our reputation and/or the Services.

Surviving Clauses

Clauses 2 (Payment), 3 (Refund Policy), 4 (Confidentiality and Intellectual Property), 5 (Your Username and Password), 6 (Recordings and Media Release), 7 (Cancellation Policy), 8 (Liability), 9 (Indemnification), 10 (Force Majeure), 11 (Disclaimer of Advice), 12 (Disclaimer of Warranty, Results, and Earnings), 13 (Disclaimer of Medical Treatment), 14 (Your Representations and Warranties), 16 (Non-defamation), 17 (Interaction), 18 (Data Protection), 19 (Entire Agreement), 20 (Miscellanea), 21 (Governing Law, Jurisdiction and Disputes), 22 (Surviving Clauses) shall survive any termination or expiration of these T&C.

UPON EXECUTION OF THESE T&C BY CLICKING ON THE “I AGREE” BOX, AND OR SIGNING THEM, AND/OR MAKING A PAYMENT TO US AND/OR ENGAGING IN ANY FORM OF COACHING, CONSULTATION OR TEACHING WITH US, WHETHER DURING FREE INITIAL CONSULTATION SESSION, PAID SESSION OR EMAIL COACHING, YOU AGREE TO ALL THE TERMS AND CONDITIONS IN THESE T&C, THAT ANY INDIVIDUAL, ASSOCIATE AND/OR ASSIGNEE SHALL BE BOUND BY THESE T&C, THESE T&C SHALL CONSTITUTE A LEGAL AND BINDING AGREEMENT BETWEEN THE PARTIES WITH THE SAME EFFECT AS AN ORIGINALLY SIGNED COPY IN WET INK.